Shipping policy
Shipping Information
At EssentiHome, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing, delivery times, and shipping procedures.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may take slightly longer. If there is a significant delay in shipping your order, we will notify you via email.
Shipping Times
Estimated delivery times vary depending on your location:
- Domestic Shipping: 5–10 business days
- International Shipping: 7–20 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, including customs clearance, carrier delays, weather conditions, and peak shipping seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. Promotional offers such as free shipping may be available from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after the package has been dispatched.
International Shipping
We proudly ship to customers worldwide. However, international customers may be responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at the time of purchase. EssentiHome is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Packages
While we work with trusted shipping partners, delivery delays may occasionally occur. If your package appears to be lost or significantly delayed, please contact our customer support team, and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. We will review the issue and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team. We are always happy to help.
EssentiHome — Everyday Essentials, Exceptional Living.